Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in GOSUND’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, GOSUND refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through GOSUND’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the buyer is responsible for shipping costs;
- For warranty claims not related to product quality, GOSUND will refund the full cost of the product.
- If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.